Frequently asked questions
What is Nine1?
Nine1 is a Mumbai‑born streetwear label for Gen Z, blending minimalist design with premium comfort. Every piece is crafted to make you look sharp and feel confident.
Which sizes do you offer?
We stock different size on different products. Each item page has a detailed size chart—measure over your bust, waist and shoulders to find your perfect fit.
What materials do you use?
Our core tees and shirts are made from 100% combed cotton with a bit of stretch for maximum comfort. All fabrics are ethically sourced and garment‑washed for a luxe handfeel.
How do I place an order?
1. Select your style and size.
2. Add to cart.
3. Checkout with your preferred payment method.
4. You’ll get an order confirmation via email & WhatsApp.
What payment methods are accepted?
We accept all major credit/debit cards, UPI, NetBanking, Paytm and wallets.
How long does delivery take?
Within Mumbai: 1–2 business days
Rest of India: 3–5 business days
Can I track my order?
Absolutely—once your order ships, you’ll receive a tracking link via WhatsApp.
What’s your returns & exchange policy?
Returns and exchange available if we made the mistake during dispatching the product or it is damaged. See our refund and exchange policy for more information.
What if my item is faulty?
Drop us a message at support@nine1.co.in or WhatsApp +91‑7678091916 within 3 days of delivery with photos—our team will sort a replacement ASAP.
Tell me about your loyalty program.
Scan the QR on your Nine1 tag or visit our loyalty page to sign up. Earn points on every purchase, refer friends, and unlock exclusive early‑drops.
Which causes does Nine1 support?
We are creating a community for girl education and menstrual hygiene so no more girls suffers from fatal pain during her days.
How can I get in touch?
Email: support@nine1.co.in
WhatsApp: +91‑7678091916
Instagram: @nine1.co.in